Customer Delivery Manager

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations. You will produce and report performance metrics to internal and external stakeholders. You will also hold quarterly business reviews with clients and participate in internal evaluations of new products or services being considered for the roadmap. It is important to establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations.