Job Description
Drive the on-boarding, adoption, retention and overall success of our customers. Lead the enablement of our users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Provide regular, proactive recommendations to optimize the use of our platform. Maximize the adoption of our product features in order to maximize the value driven by our product. Document and clearly articulate the Return on Investment driven by our solution. Identify accounts that are likely to churn and work proactively to eliminate that risk. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention.
About Algolia
Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences.