The Customer Success team is the first line of contact for merchant customers. As the Customer Success Manager (CSM), oversee a team of Customer Success Specialists, who are product experts and problem solvers, and train customers on how to set up workflows in the product, and help users troubleshoot issues. Inform product development by proactively contributing insights from customer interactions.

You will be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success, providing strategic guidance during the onboarding phase on operational and product-related issues, and championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

As a Support Agent for the EMEA region, you will answer by email to all queries from our German customers. You will have the opportunity to answer queries in English as well as in French. You will work in full autonomy and contribute to the improvement of support brought to our customers.