Provide omnichannel customer support via Zendesk for an Ecommerce platform, using admin tools to review order status and user accounts, resolving customer issues and assisting with account problems in a fast-paced environment. The role involves a 20-hour weekly commitment, and requires comfort with taking initiative and mastery of the written word.

Lead mid market and enterprise-level accounts, work strategically with customer base to understand their business objectives, and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. Work directly with brands’ marketing teams to develop actionable and innovative marketing strategies, evolving and improving them through ongoing experimentation and testing.

As a Customer Success Manager, you will be responsible for building and maintaining long-term relationships with our clients; you will serve as the main point of contact for customers and agency partners, working closely with our sales, marketplace, and publisher development teams to deliver an exceptional customer experience.