Serve as the primary contact for a portfolio of clients using HubSpot. Develop and maintain strong, long-term client relationships. Understand client business objectives and tailor HubSpot solutions to meet those needs. Guide clients through onboarding and ensure successful implementation of HubSpot tools. Provide ongoing support and training on HubSpot’s features and best practices. Identify opportunities for clients to optimize HubSpot use and drive business growth.
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This role advances Nest Health's mission through proactive, relationship-based outreach and community engagement. As the first point of contact, you'll introduce eligible member families to Nest Health's in-home care model, ensuring the market meets targets to sign up families for primary care services. You will also build relationships with community partners.
As a Client Success Associate, you will support a high volume of employers in the SMB segment, assisting with implementation, enrollment strategies, value demonstration, and reporting. This role involves managing SMB accounts, developing product knowledge, standardizing team playbooks, and utilizing Salesforce for communication and resolution workflows.