Remote Customer service Jobs • Social Media

Looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. You will offer support over multiple channels, including livechat, email, phone, and social media platforms.

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. In addition, you’ll promote a safe and positive environment while following guidelines to ensure consistency and quality of service for the German market.

As a Temporary Runner Experience Specialist, you will enthusiastically respond to emails, calls, social media, chats, text and product reviews during our busiest season. You will provide expert product knowledge and support all areas of the business where a direct connection to a runner is present. Responsibilities include order administration, evaluating product issues, and providing solutions for runners.