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About the Role:
- You’ll be the bridge between customers and the brand.
- Handle inbound messages and create moments of connection turning interactions into brand advocacy.
- Bring Grüns’ voice to life across social, community, and CX channels.
Responsibilities:
- Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues.
- Collaborate with CX, Social, and Influencer teams to ensure alignment in tone, response style, and community engagement strategy.
- Contribute to process improvements and playbooks for community engagement, tagging, and response standards.
We're looking for someone who:
- Has 2–3 years of experience in CX, social, or community management for a consumer brand.
- Is a confident communicator — excellent written skills with a witty, authentic voice.
- Uses data (tag splits, SLAs, sentiment, engagement) to inform improvements and resource planning.
Grüns
Grüns believes that foundational nutrition should be simple and convenient for everyone. They are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. Everyone at Grüns works hard, but they believe in wellness and balance too.