As a Customer Support Specialist, be the first point of contact, ensuring customers have an exceptional experience with EverAI, helping onboard, support, build strong relationships, assisting with inquiries, resolving issues, and advocating for their needs to drive customer satisfaction, retention, and business growth. You will provide support via email, Discord, and live chat.

As the Founding Customer Success Manager, you’ll work with our world-class Customer Operations team providing SMB customers with incredible service, helping them find immediate value in North One and upselling them into new products and services. You’ll also be building and iterating on the Customer Success playbooks that drive revenue and retention across your customers.