Support daily community operations and assist users with platform-related questions on TrevorSpace.
Review user-generated content, enforce safety guidelines, and escalate harmful or distressing situations appropriately.
Collaborate with crisis intervention teams and external agencies to protect vulnerable LGBTQ+ youth.
The Trevor Project provides crisis intervention and suicide prevention services to LGBTQ+ young people, creating safe and affirming digital spaces. The organization is mission-driven and committed to diversity, equity, inclusion, and belonging.
Monitor social media feeds and respond to public inquiries using guidelines and pre-approved messaging.
Recognize and escalate potential security or safety concerns to appropriate teams.
Stay informed about trends and online culture to manage interactions effectively.
ModSquad has been reinventing the Customer Experience Services industry since 2007, providing customer support, content moderation, trust and safety, community management, and social media services to top brands like Spotify and VSCO. We're a remote-first company supporting over 50 languages in over 90 countries, with a culture that values flexibility and working with great people on cool projects.
Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people via text, chat, and phone
Adhere to performance measures, protocols, and on-shift guidance while working with a team of crisis counselors
Build trust and create safer spaces for youth exploring sexuality, gender identity, and suicidal ideation
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, offering 24/7 crisis services. They have been saving lives for over 25 years and cultivate a mission-driven culture centered on heart, integrity, community, belonging, and progress.