Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Own and evolve the Tiki Solitaire TriPeaks VIP program, building personalized experiences and engagement strategies to strengthen player retention.
Manage relationships with high-value players, using behavior and feedback to identify needs and improve the player journey.
Partner with the Player Services Manager to enhance player support quality, consistency, and effectiveness across workflows and policies.
Scopely is a leading video game and global interactive entertainment company, home to popular mobile games like MONOPOLY GO! and Pokémon GO. It is powered by thousands of world-class gamemakers globally, with a distinctive, tenet-driven culture that values diversity and inclusion.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Lead and scale the L1 support team, ensuring fast, empathetic, and high-quality customer experiences.
Drive operational excellence by owning support metrics, SLA adherence, and transforming support into a strategic function.
Partner with product and engineering teams to eliminate recurring issues and turn support into a growth driver.
Pencil is driving innovation in advertising technology with a SaaS product that harnesses Generative AI to redefine content creation. The company is mission-driven, aiming to make AI the default in advertising while helping small businesses and creative individuals, and fosters a customer-first culture.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Own post-go-live success for a portfolio of enterprise and midmarket Omni partners, driving partner health and GBV growth from first booking through sustained performance.
Coordinate onboarding and activation, defining milestones and building multi-threaded relationships across partner teams from contract signature to go-live.
Manage a tiered portfolio to identify expansion opportunities, surface pipeline for upsell, and feed partner insights back into product and engineering.
Engine transforms business travel into a personalized, rewarding, and simple experience through a platform combining corporate travel, a charge card, and spend management. Over 30,000 companies use Engine, supporting 1 million travelers, and it is recognized as one of the fastest-growing travel and fintech platforms in North America with a culture that values inclusion and innovation.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Own and evolve the Commercial CSM activation strategy to drive customers from closed-won to successful launch and early adoption.
Use data to diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk across a high-volume Commercial book.
Manage, coach, and develop a team of ~6–8 Commercial CSMs operating in a high-volume activation motion.
Ramp builds intelligent infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company fosters a high-agency, high-urgency culture where builders own problems end to end and make consequential decisions that shape business outcomes.
Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix.
Run performance-management mechanism end-to-end and produce Weekly and Monthly Business Reviews for Director read.
Proactively diagnose and remediate performance issues, and partner with cross-functional teams to unblock partner performance.
DoorDash is a technology and logistics company that enables door-to-door delivery, aiming to empower local economies and go from a food delivery platform to one that delivers any goods. The company is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve challenges, and own their careers.
Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.
Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.