Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Lead and grow the Product Support team, setting SLAs, performance goals, and ticket-handling standards.
Own and optimize the Zendesk instance, including macros, triggers, and automations to scale support.
Serve as the connective tissue between Support, Customer Success, Product, and Engineering for bugs, incidents, and trends.
Ellevation provides technology solutions that help educators and multilingual learners succeed. They are a growing, mission-driven company that values empathy, systems thinking, and building a diverse and inclusive team.
Provide high-quality support to BetterHelp's therapist network, handling 500–600 tickets per week with efficiency and accuracy.
Resolve escalated and complex issues through cross-team collaboration, identifying trends to improve processes.
Maintain deep platform knowledge and support initiatives that enhance therapist engagement and satisfaction.
BetterHelp is the world's largest online therapy service, founded in 2013 to remove traditional barriers to mental health care. With a network of over 30,000 licensed therapists, the company fosters a diverse, supportive culture that invests heavily in employee well-being and professional development.
Define and apply key operational metrics to assess the effectiveness of the Customer Success team’s activities and processes.
Drive initiatives to improve customer retention, adoption, and satisfaction, ensuring customers realize full value.
Lead, mentor, and develop a high-performing Customer Success team, aligning with company goals.
AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. Since 2000, the company has grown to over 1,500 teammates and is certified as a Great Place to Work, with a culture focused on being connected, growth-minded, and customer obsessed.
Build and lead the Customer Growth function spanning CSM, Growth Advisory, Growth Advocacy, and Customer Enablement.
Own segmentation and coverage strategy across the full customer base, deciding how RevenueCat helps customers grow.
Drive product adoption and create a customer-insight loop that turns frontline evidence into product and education improvements.
RevenueCat removes the headaches of building and scaling in-app subscriptions. It's a remote-first crew of 150+ across 25+ countries, guided by values like Customer Obsession and Always Be Shipping.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Act as a trusted advisor and primary contact for assigned client relationships, driving adoption and value realization.
Own the client lifecycle from onboarding to renewal, collaborating cross-functionally to ensure satisfaction and growth.
Monitor client health, identify risks, and coordinate resources to mitigate issues and foster long-term success.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is an equal opportunity employer focused on client success and inclusivity.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Lead and grow a high-performing Customer Success team with clear structure and goals.
Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner.
Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.
Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.