Define and drive the vision and strategy for the Admin and Billing experience, aligning with customer needs and business goals.
Partner with engineering, design, research, and marketing teams to deliver high-quality product experiences and go-to-market strategies.
Leverage data and AI tools to run experiments, evaluate opportunities, and automate manual processes across the product lifecycle.
Smartsheet provides a dynamic work management platform that helps teams collaborate, automate tasks, and scale solutions, now integrating AI agents to enhance productivity. With over 20 years of experience, the company fosters an inclusive, innovative culture where employees are encouraged to explore, push boundaries, and make an impact.
Lead multiple concurrent Smartsheet implementations across client industries, ensuring customers gain maximum value from the platform.
Collaborate with customer stakeholders to manage timelines, scope, and change requests while designing and building Smartsheet solutions.
Serve as an advisor on best practices and platform capabilities, identifying expansion opportunities and meeting KPI targets.
Smartsheet is a platform that helps teams manage work and scale solutions, now combining human teams with AI agents to automate tasks and uncover insights. The company fosters an environment where ideas are heard, contributions have real impact, and diverse perspectives are welcomed.
Lead multiple cross-functional projects from kickoff through completion, establishing clear objectives, timelines, and success measures.
Coordinate responsibilities and dependencies across departments, ensuring alignment and driving accountability.
Identify roadblocks, manage competing priorities, and provide timely updates to keep projects on track.
We are the leading manufacturer of swimming pools in North America, Australia, and New Zealand. Our culture is built on integrity, collaboration, and respect, offering comprehensive benefits and growth opportunities.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Handle customer technical issues with urgency and ownership, keeping stakeholders informed throughout investigations.
Troubleshoot issues using internal documentation, log files, and various tools to identify root causes and resolve problems.
Contribute to team goals by researching, testing, and documenting investigations while collaborating to upskill colleagues.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, they foster a culture of innovation and inclusivity where diverse perspectives drive impact.
Own complex escalations end-to-end, driving alignment across Engineering, Support, Product, and Sales.
Lead executive-level communication and resolution plans for enterprise customers during critical incidents.
Run post-escalation reviews and contribute to process improvements and playbooks.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations ship software faster and more securely. With over 50 million users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance, AI-driven culture.
Lead strategic HRSD adoption customer engagements, driving resolution of complex global customer situations.
Develop innovative implementation strategies to reduce time-to-value and support adoption of adjacent products.
Serve as primary escalation point for critical customer issues and influence product roadmap with field insights.
ServiceNow is an AI control tower for business reinvention, enabling 85% of the Fortune 500 to work smarter with their AI platform. They foster an AI-native culture with unstoppable technology and talent, and are just getting started.
Lead the execution of large and transformative enterprise projects for Smartsheet's most strategic customers.
Act as a trusted advisor, driving alignment across customer projects and ensuring high customer satisfaction.
Manage project P&L, pre-sales scoping, and cross-functional teams to deliver outstanding Customer Success.
Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build secure solutions using simple no-code tools. With over 20 years of experience, the company is now uniting human teams with AI agents to orchestrate work and uncover insights at scale, fostering a culture of innovation and collaboration.
Independently lead medium-complexity operational programs and transformation initiatives spanning multiple functional teams in a SaaS space.
Manage defined workstreams, coordinate stakeholders, and ensure programs progress according to plan.
Drive structured decision-making across business units to resolve execution challenges and maintain program momentum.
Bluebeam empowers those who build our world. Part of the Nemetschek Group and trusted by over 4 million users globally, we provide desktop, web, and mobile solutions for paperless workflows.
Lead multi-workstream services delivery for strategic customers, ensuring clarity and accountability across projects.
Build strong relationships with stakeholders including executives and technical teams to facilitate adoption.
Develop delivery methodology using agile and PM best practices, communicating plans and aligning teams on milestones.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to deliver better software faster. Trusted by over 50% of the Fortune 100 and with more than 50 million users, GitLab maintains a high-performance culture driven by values and knowledge exchange.
Troubleshoot customer issues using internal documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and assist customers via email, phone, and chat.
Partner with leaders to meet or exceed performance goals in customer satisfaction, quality, and attendance.
Smartsheet empowers teams to manage work seamlessly and scale solutions using AI. The company fosters an inclusive, innovative culture where ideas are heard and contributions have real impact.
Lead Professional Services engagements and enterprise customer onboardings, driving rapid adoption against defined SOWs.
Own end-to-end project management including timelines, communications, and change management from kickoff to closure.
Partner with CSMs and Forward Deployed Engineers to deliver proactive, prescriptive onboarding for Enterprise-level customers.
Tines is an intelligent workflow company that powers critical workflow automation for IT and security teams at companies like Canva, Reddit, SAP, and Coinbase. It values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Lead day-to-day operations of the Service Management organization to ensure efficient service delivery and adherence to SLAs.
Provide governance and oversight of the Managed Service Provider (MSP) including performance monitoring and compliance.
Drive service desk transformation initiatives such as automation and AI-driven solutions to improve efficiency.
A.C.Coy is an information technology services company that provides staffing and managed solutions. The organization focuses on operational excellence and client service delivery.
Lead complex enterprise SaaS deployments, ensuring milestones and deliverables meet customer expectations.
Collaborate with cross-functional teams to define program requirements, scope, and delivery timelines.
Manage risks, support change management, and deliver customer training while mentoring junior PMs.
Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer with its ecosystem of devices and cloud software. Life at Axon is fast-paced and meaningful, with a culture that values candor, care, and diverse perspectives.
Manage customer relationships, scope billable projects, and develop clear statements of work for enterprise and SMB SaaS deployments.
Champion AI-driven efficiency to streamline project tracking, documentation, and status reporting while protecting margins.
Travel up to 25% for kick-offs and steering reviews, ensuring transparent communication and proactive risk mitigation.
WorkWave is a leading provider of SaaS solutions, helping businesses streamline operations and drive growth through innovative technology. With employees in over 30 states and 7 countries, we are a remote-first global community that values diversity, collaboration, and work-life balance.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Own and resolve complex escalated customer issues, serving as the senior expert on the Support team.
Lead cross-functional projects and mentor team members while driving process improvements.
Use Zendesk, JIRA, and data tools to identify trends, reproduce bugs, and build solutions.
H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.
Plan and manage Business Systems projects from intake through delivery, including scope, timelines, milestones, resourcing, and dependencies.
Facilitate daily stand-ups, sprint planning, backlog refinement, and retrospectives while coordinating release planning across Salesforce, NetSuite, and integrated systems.
Identify and manage risks, issues, and cross-system dependencies, and prepare clear status reports for stakeholders.
Everbridge is a global leader in critical communications, public warning, and enterprise safety solutions. The company is trusted by governments and enterprises worldwide and fosters a culture of resilience and equal opportunity.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.