Strategic Enterprise Customer Success Manager
Benefits
Unlimited PTO
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Responsibilities:
- Own strategic direction and post-onboarding success for complex enterprise customers.
- Apply data-driven decision making to evaluate performance, identify trends, and develop recommendations.
- Lead resolution of complex challenges and escalations with cross-functional alignment.
Qualifications:
- 6+ years of Customer Success experience with enterprise/government customers.
- Strong technical knowledge of SaaS, cloud, and IT operations.
- Experience using customer data and structured problem-solving.
Benefits:
- Comprehensive health, life, and disability insurance.
- Unlimited PTO and paid public holidays.
- Equity stock options and retirement plans.
Culture:
- Flexible remote role with proximity to key hubs.
- Inclusive, customer-obsessed environment.
- Most Loved Workplace for Young Professionals (2024).
HackerOne
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.