Customer Success Manager

Key Responsibilities:

• Develop and execute account plans to ensure customer success and identify growth opportunities.
• Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
• Find upsell, cross sell, and expansion opportunities and win additional business.

Requirements:

• Proven success in customer success or account management with a track record of engagement.
• Adept analytical and problem-solving skills, effective communication and presentation abilities.
• Experience advocating for customers at an executive level and collaborating across departments.

Culture and Benefits:

• Remote-first company with a high-performance edge, hustle, and a strict no-jerk policy.
• 32 days of paid time off per year, company-paid benefits starting day 1, and a work-from-home allowance.
• Professional development budget and supportive flexible remote arrangements.