Drive success and growth for Signifyd's largest and most strategic customer accounts.
Act as a trusted advisor, aligning customer objectives with Signifyd's platform and services.
Collaborate with internal teams to ensure exceptional customer experiences and value realization.

What You'll Do:

Own the full customer lifecycle from onboarding to ongoing strategic partnership.
Build relationships with C-level executives and key stakeholders to drive mutual success.
Identify expansion opportunities and mitigate churn risks through proactive engagement.

Requirements:

5+ years in enterprise SaaS customer success or program management for complex accounts.
Proven ability to manage senior stakeholder relationships and drive consensus.
Strong sales acumen and program management skills to execute long-term growth plans.

Benefits:

Discretionary Unlimited PTO, 401(k) Match, and Stock Options.
Paid Parental Leave (12 weeks) and comprehensive health coverage.
On-Demand Therapy, Learning Budget, and company social events.

Signifyd

Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.

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