Principal Customer Success Manager - Pharma US Remote

H1

Remote regions

US

Salary range

$115,000–$135,000/yr

Benefits

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What You'll Do:

  • Own large-scale customer programs involving multiple business units and executive stakeholders.
  • Lead cross-functional initiatives by establishing governance and driving accountability.
  • Operate as the strategic point of contact for complex customer engagements.

About You:

  • You quickly establish credibility and require little ramp-up to manage strategic customer relationships.
  • You naturally create structure in ambiguous environments and enjoy solving complex organizational challenges.

Requirements:

  • 5+ years of customer-facing experience in Enterprise B2B SaaS.
  • Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement.

H1

H1 is a healthcare data and AI company that provides a platform to inform doctor interactions globally. H1 offers a flexible, inclusive culture with opportunities to work with leading biotech and life sciences companies.

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