Enterprise Client Success Manager (B2B SaaS)

About the role:

• Drive the success and growth of enterprise healthcare customers through strategic relationship management, product adoption, and operational excellence.
• Serve as a trusted advisor to large organizations, helping them maximize the value of innovative software solutions.
• Manage the complete post-sales customer lifecycle, including onboarding, training, support coordination, account management, and strategic guidance.

Key accountabilities:

• Own strategic relationships with key enterprise customers, ensuring successful implementation, adoption, retention, and expansion of software solutions.
• Monitor customer usage trends, feedback, and performance data to identify risks, opportunities, and areas for improvement.
• Develop and deliver customer success reviews that provide insights, recommendations, and measurable strategies for improving outcomes.

Requirements:

• Proven experience in enterprise client success, account management, customer success, or a related customer-facing role within a B2B SaaS environment.
• Strong ability to manage complex enterprise relationships and communicate effectively with executives, decision-makers, and operational teams.
• Experience guiding customers through onboarding, adoption, renewal, and expansion journeys.