Customer Success Manager

What You'll Do:

• Serve as the primary relationship steward for Enterprise accounts, building trust and driving strategic value.
• Develop and execute success plans with SMART goals, tracked rigorously to demonstrate platform impact.
• Proactively identify expansion opportunities and align with Sales to drive pipeline and retention.

What We're Looking For:

• 3-5 years of recent B2B SaaS Customer Success experience in an enterprise or complex mid-market environment.
• Strong outcome orientation with the ability to co-create measurable success plans and hold customers accountable.
• Curiosity and product fluency to understand intricate workflows and translate them into compelling value.

What Success Looks Like:

• Established trusted relationships with key stakeholders and co-created SMART success plans for each account.
• Aligned with Sales counterparts on shared account strategy and proactively managed at-risk accounts.
• Driven at least one meaningful expansion conversation per quarter and maintained or improved retention rates.