Sr. Customer Success Manager
Benefits
Unlimited PTO
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Customer Relationship Ownership:
- Serve as the face and voice of Highspot and deeply understand customer needs.
- Manage relationships with solution owners to drive product usage and engagement.
Strategic Account Planning:
- Collaborate with customers to develop mutual value plans and analyze portfolio risks.
- Partner with Account Management to manage renewal risk and identify expansion opportunities.
Value Realization:
- Help customers realize full platform value through product adoption and advocacy.
- Coordinate solutions internally and identify opportunities for add-on services.
Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.