Customer Success Manager - Managed Business Services
Remote regions
USBenefits
Unlimited PTO
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Customer Value & Relationship Management:
- Serve as primary point of contact, developing success plans aligned to objectives.
- Lead QBRs, monthly check-ins, and service reviews focusing on value realization.
- Act as trusted advisor, helping customers optimize usage and outcomes.
Service Delivery Oversight:
- Partner with delivery teams to ensure high-quality execution.
- Monitor service performance against SLAs and KPIs.
- Proactively identify risks and drive mitigation plans.
Adoption, Retention & Growth:
- Drive adoption of managed services to maximize outcomes.
- Identify upsell opportunities and support renewal processes.
- Advocate for customer needs internally to influence enhancements.
Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.