Customer Success Manager

What you'll do:

• Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion.
• Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns.
• Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.

What you'll bring:

• 3 to 5 years in customer success or account management in a B2B SaaS environment with a commercial track record.
• Genuine AI fluency using AI tools in your day-to-day work.
• Commercial instinct to know when to escalate, push, or let something breathe.

Benefits:

• Equity for everyone and competitive base salary.
• Flexible remote set up in the US, with Sydney office for in-person collaboration.
• Ample PTO of 4 weeks accrued leave, floating public holidays, and additional Kit Kat days.