About the Role:
- Own the post-sales lifecycle for commercial and enterprise customers.
- Drive customer outcomes and strengthen stakeholder relationships.
- Guide customers toward deeper platform adoption.
What You'll Do:
- Lead onboarding and define success metrics.
- Connect product usage to business impact and communicate ROI.
- Monitor customer health and proactively identify risks.
What We're Looking For:
- Experience in SaaS customer success or account management.
- Strong communication and presentation skills.
- Ability to translate usage data into value narratives.
Airship
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.