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Customer Ownership & Relationship Management:
- Own a portfolio of enterprise customers as the primary post-sale point of contact.
- Build relationships with key stakeholders, including executive leadership.
- Drive alignment on goals, expectations, and success criteria.
Adoption, Value, & Outcomes:
- Ensure customers are fully deployed, adopted, and operational.
- Monitor account health and proactively address risks.
- Drive usage, engagement, and overall platform and hardware adoption.
Strategic Account Management:
- Lead Quarterly Business Reviews and annual reviews with data-driven insights.
- Identify expansion opportunities and partner with Sales to execute.
- Manage renewals and drive retention for assigned accounts.
Avive Solutions, Inc.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.