Director of Customer Success
Remote regions
USBenefits
Unlimited PTO
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Leadership and Team Development:
- Manage and coach a team of Customer Success Managers.
- Conduct regular 1:1s focused on performance and development.
- Foster a culture of accountability and continuous improvement.
Customer Outcomes at Scale:
- Oversee customer health and performance across the U.S. & Canada.
- Ensure consistent execution of the customer lifecycle.
- Drive strategies to improve retention and expansion.
Performance Metrics and Operating Cadence:
- Own team KPIs including GRR, NRR, and churn rates.
- Run weekly team meetings and quarterly planning.
- Use data to inform coaching and decision-making.
First Due
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.