Director of Customer Success

Responsibilities:

• Build strategic, trust-based relationships with key customer stakeholders to drive loyalty.
• Hire, mentor, and scale a team of Customer Success Managers across Pooled and Named segments.
• Design and implement scalable operational frameworks and SOPs tailored to both segments.

Qualifications:

• 8+ years in Customer Success, Account Management, or similar SaaS roles.
• Strong command of CS metrics including NPS, churn, LTV, and customer health.
• Exceptional communication, presentation, and stakeholder management skills.

Benefits:

• Flexible paid time off policy and 10 company-wide paid holidays
• Medical, dental, and vision benefits coverage for employees and their families
• Budget for learning & development and home office setup