What You’ll Own:
- Lead, coach, and develop a team of Senior Customer Success Executives.
- Define and execute a customer success strategy focused on retention.
- Build strong executive-level relationships with customer stakeholders.
What Success Looks Like:
- Strengthened retention and customer health across Carrot’s strategic customer portfolio.
- Improved executive-level customer engagement and positioned Carrot as a trusted long-term partner.
- Built scalable Customer Success operating rhythms and processes.
Why This Role Matters:
- This role sits at the center of Carrot’s customer experience and long-term growth strategy.
- Your leadership will help ensure customers achieve meaningful outcomes.
- You will have the opportunity to shape strategy, develop talent, strengthen customer partnerships.
Carrot
Carrot is a global, comprehensive fertility and family care platform. They support members and their families through many of life's most memorable moments and is trusted by many of the world’s leading multinational employers. Carrot's global workforce has been acknowledged with several accolades.