Carrot

You will lead Carrot’s external communications and content strategy, including media relations, executive thought leadership, brand messaging, SEO, social media, and more. You will set the tone for all content at Carrot, ensuring consistency, compelling content, and alignment with the company’s mission: fertility care for all. You’ll oversee a team and partner closely with cross-functional teams.

The Director of Customer Success Enablement will work cross-functionally to develop and drive programs, define metrics and use business insights and data to ensure the Customer Success (CS) & Customer Management (CM) teams can execute effectively and achieve success. This role will build and lead a team dedicated to empowering our customer teams.

We’re looking for a curious and collaborative Member Engagement Copywriter with a sharp eye for detail to champion B2C copywriting for the Growth & Engagement Team at Carrot. This role is responsible for crafting clear, compelling copy across a variety of touchpoints, including lifecycle emails, webinars, enrollment assets, direct mail, and more. Success requires expertise in crafting short-form copy that captures attention and drives action.