Senior Manager, Customer Success

The Opportunity:

• Lead and develop a team of CSMs, helping customers operationalize privacy at scale.
• Partner directly with customers and coach CSMs in real time.
• Build the culture that enables Customer Success to scale with the business.

What You'll Do:

• Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
• Develop a deeper understanding of the DataGrail product.
• Build scalable team structure, playbooks, and processes.

What You'll Bring:

• Experience leading customer success teams in a fast-moving SaaS environment.
• Strong coaching instincts.
• Comfort managing with data.

What Success Looks Like:

• Establish yourself as the go-to escalation point for questions, decisions, and support.
• Move from reactive to proactive management.
• Build a strong partnership with the Director of Implementation.