Manage a team of Resident Consultants to ensure ongoing success for enterprise customers.
Define and execute long-term strategies for the Resident Consultant team.
Hire, develop, and lead an inclusive, high-performing team.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. As a recently public company, they foster a culture of autonomy, high performance, and long-term thinking.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Lead and develop a high-performing Customer Success team through coaching and accountability.
Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
Drive performance through metrics, operating cadence, and cross-functional collaboration.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.
Manage a portfolio of 35-38 scaled accounts, balancing programmatic initiatives with targeted high-impact engagements.
Drive customer retention, renewal, and expansion by building deep relationships and identifying upsell opportunities.
Use data-driven insights to monitor product utilization and coordinate cross-functional teams to advance customer adoption.
Saviynt's AI-powered identity platform manages and governs access to applications and data for organizations. It is recognized as a leader in identity security, protecting Fortune 500 companies and government institutions.
Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi-level relationships.
Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization.
Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions specializing in finance, unclaimed property, risk management, and revenue cycle management. They are a growth-oriented company building their Customer Success function.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and value realization.
Drive product utilization by aligning capabilities with customer goals and delivering strategic reviews.
Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction.
Teramind pioneers a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. They are a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Engage with customers through regular calls, business reviews, and daily needs to build long-term strategic partnerships.
Monitor adoption metrics, create success plans, and manage escalations to ensure customers utilize the full Axon platform.
Develop deep product knowledge and share industry best practices to help customers achieve operational goals.
Axon is a technology company focused on public safety, providing devices and cloud software to protect life. They aim to be a force for good with a fast-paced and meaningful work culture.
Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
Build deep relationships with senior stakeholders and operational users across customer organizations.
Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.
This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.
Act as an advocate for our customers to help them achieve business outcomes.
Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.
Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country.
Utilize data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion.
Drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.