Source Job

• Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
• Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
• Identify upsell opportunities and provide consultative solutions to maximize account growth.

Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.

• Lead and coach a high-performing team of Account Managers to drive client retention and growth.
• Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
• Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.

• Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
• Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
• Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.

• Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
• Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
• Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.

Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.

• Retain and grow client relationships by monitoring satisfaction, identifying upsell opportunities, and ensuring renewals through demonstrated ROI.
• Guide new clients through successful onboarding and implementation, tailoring strategies to meet their unique needs.
• Serve as the primary point of contact for a portfolio of clients, fostering long-term relationships and driving product adoption.

DeepJudge is the intelligence layer for legal work, providing enterprise search and AI infrastructure to unlock institutional knowledge for legal teams. Backed by a $42.2M Series A led by Felicis with support from Coatue, the company is headquartered in Switzerland with a growing team across North America and Europe, trusted by leading law firms and Fortune 500 teams.

• Act as a strategic advisor to a portfolio of high-profile customers, managing the full customer lifecycle from onboarding to renewal.
• Analyze engagement and performance data to identify risks, uncover growth opportunities, and drive data-informed customer strategies.
• Partner cross-functionally with Sales, Product, Operations, and Marketing to deliver seamless customer experiences and support expansion.

EnGen provides an English upskilling platform for working adults, aiming to close the English proficiency gap for the 13 million adult English learners in the U.S. workforce. They have scaled to nearly 130,000 learners and partner with employers, government agencies, and community colleges, with reported outcomes including 94% of learners improving their English confidence.

• Maintain a revenue base by managing retaining and expanding a book of business.
• Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.

• Own a revenue quota tied to growth from existing client accounts.
• Develop and execute account growth strategies, uncovering upsell and cross-sell opportunities through proactive engagement.
• Cultivate relationships with multiple stakeholders and serve as a consultative sales leader within your accounts, driving expansion and adoption of new modules, features, and services.

Ontic's software helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record.

• Own the long-term success and commercial growth of a portfolio of enterprise clients, ensuring retention and expansion.
• Develop and execute tailored account success plans aligned with client strategic objectives and identify expansion opportunities.
• Lead high-impact client engagements including executive reviews and workshops, serving as primary point of contact across the client lifecycle.

Later is an AI-powered influencer marketing platform that helps brands create campaigns by combining real creator relationships and data-driven insights. The company is trusted by major enterprise brands and fosters an inclusive, culture-add mindset with a focus on equity and diversity.

• Lead and inspire a team of Client Success Managers across Europe and APAC to deliver exceptional experiences for strategic clients.
• Drive retention, adoption, and growth through consultative engagement and cross-functional delivery.
• Manage portfolio health, governance, and risk while acting as executive point of contact for key accounts.

Safeguard Global enables global expansion by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. With over 900 Guardians across 50+ countries, they are a remote-first company with a human-centered culture emphasizing flexibility and inclusivity.

• Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
• Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
• Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.

Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.

• Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
• Build deep relationships with senior stakeholders and operational users across customer organizations.
• Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.

This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.

• Define and evolve the Client Success service model for a portfolio-based segment.
• Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.

Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.

• Build and oversee portfolio strategy to optimize account assignments and ensure measurable client outcomes.
• Drive regular business reviews, align with sales on goals, and coach team to develop best practices and thought leadership.
• Lead escalation management, own retention and growth, and build executive relationships in key accounts.

Intapp develops AI software for investment, legal, and consulting firms to manage client relationships, regulatory requirements, and deal information. With over 2,700 firms using its platform, including 95 of the Am Law 100, Intapp fosters a collaborative, flexible work environment that prioritizes professional growth.

• Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
• Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
• Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.

Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.

• Own and grow strategic client relationships post-sale.
• Identify new use cases and introduce additional solutions.
• Maintain a relationship-driven engagement model with frequent onsite presence.

Lirio is a technology/software company that provides expertise in behavioral science, data science, and machine learning to drive consumer engagement and promote health. They appear to be a medium-sized company that values innovation and client relationships.

• Drive long-term adoption and revenue growth for enterprise-level dispensaries.
• Provide high-level recommendations, optimizing the platform to solve complex challenges.
• Proactively identify and execute account expansion and cross-sell opportunities.

Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Powering thousands of dispensaries across 40+ markets in the US and Canada, Dutchie has raised over $600M in funding and is backed by investors.

• Lead, mentor, and empower a team of Account Managers to drive strategic growth and retention of mid-market accounts representing a significant portion of annual revenue.
• Develop and execute the overarching account strategy for the mid-market segment, aligning with company revenue goals and market opportunities.
• Cultivate executive-level relationships, serve as escalation point for complex client needs, and oversee aggregate revenue performance to ensure retention and growth targets.

Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions. Founded in 2015, the company employs a diverse and engaging group of people who believe in the power of great ideas and value thoughtful actions, empathy, and transparency.

• Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
• Guide the design of scalable program governance, delivery, and measurement approaches.
• Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.

• Design and execute strategic plans for high-value corporate accounts, building C-suite relationships.
• Drive revenue growth by uncovering upsell and cross-sell opportunities and leading complex negotiations.
• Orchestrate cross-functional collaboration and advocate for clients to ensure maximum value from Panopto's solutions.

Panopto is a learning technology company that provides video knowledge management platforms for businesses and universities. It has been adopted by over 1,600 organizations with 11 million users, and is a remote-first company with headquarters in Pittsburgh.