Director, Client Success, Legal Portfolio EMEA

About the role:

• Inspire, develop, and coach a team of client success professionals to deliver strong outcomes across EMEA.
• Operate at the intersection of team leadership and client strategy to ensure portfolio health and growth.

What you'll do:

• Build portfolio strategy, drive business reviews, and align with sales on account-specific goals.
• Lead escalation management and own retention and growth for your portfolio.
• Coach the team to develop best practices and thought leadership for the legal client community.

What you'll bring:

• 15+ years in client success or account management leadership within professional services, ideally legal.
• Proven ability to drive retention and growth across enterprise accounts, with strong leadership and coaching skills.
• Excellent consultative communication and analytical skills, plus ability to travel 20-30%.

What you will gain:

• Expand your skills with professional development opportunities and tuition reimbursement.
• Enjoy a modern work environment with complimentary lunches and fully stocked kitchens.
• Support what matters most with comprehensive wellness, flexible time off, and family-formation benefits.