Similar Jobs
See allSenior Manager, Customer Success Management - Enterprise/EMEA
Chainguard
US
Customer Success
Account Management
Director, Client Success, Legal Portfolio EMEA
Intapp
EMEA
Client Success
Leadership
Account Management
Director, Client Success
Included Health
US
Customer Success
Account Management
Client Services
Director of Customer Success
First Due
US
Customer Success
Account Management
SaaS
Director of Client Services
Lightcast
US
Leadership
Account Management
Consultative Sales
Team Leadership & Development:
- Lead, coach, and develop a high-performing Client Success team grounded in accountability and client-centric thinking.
- Build consultative capability and ensure consistent governance standards including CRM hygiene and forecasting discipline.
- Drive continuous improvement through coaching and operational enhancements.
Portfolio Performance & Revenue:
- Own retention, renewal, and expansion performance across the team’s client portfolio.
- Review account strategies, risk assessments, and mitigation plans to ensure accuracy.
- Monitor KPIs like CSAT/NPS and product adoption, intervening with targeted coaching.
Client Governance & Risk Management:
- Oversee portfolio-wide client health, identifying trends and opportunities.
- Ensure robust practices like QBR cadence and health scoring are consistently applied.
- Act as the voice of the client across the organization to drive improvements.
Safeguard Global
Safeguard Global enables global expansion by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. With over 900 Guardians across 50+ countries, they are a remote-first company with a human-centered culture emphasizing flexibility and inclusivity.