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Team Leadership & Coaching:
- Lead, coach, and mentor a team of Account Managers to deliver exceptional client service.
- Foster a high-performance, feedback-driven culture focused on professional growth and accountability.
- Conduct regular one-on-ones and support career development through structured coaching plans.
Client Growth & Sales Strategy:
- Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement.
- Partner with Sales to identify expansion opportunities and develop client growth strategies.
- Strengthen the team’s sales capabilities, including value articulation and objection handling.
Customer Success & Retention:
- Define and monitor KPIs including retention, NPS, product adoption, and service utilization.
- Develop scalable processes for onboarding, adoption, engagement, and long-term success.
- Identify risks early and implement strategies to improve client outcomes.
Strategic Insight & Decision-Making:
- Leverage data and analytics to guide account strategy and resource planning.
- Build dashboards and reporting frameworks to increase visibility into client health.
- Provide strategic recommendations based on client feedback and market trends.
Lightcast
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