Service Model Strategy & Scale:
- Define and evolve the Client Success service model for a portfolio-based segment.
- Design scalable ways for clients to experience the value of Included Health
- Establish clear standards for how CSMs prioritize portfolios.
Team Leadership & Development:
- Lead, coach, and develop a team of Client Success Managers.
- Set clear expectations and performance standards for client management.
- Drive accountability, engagement, and career development across the team.
Client Value Delivery & Retention:
- Ensure the team drives client adoption, value realization, and renewal readiness.
- Monitor client health and portfolio trends.
- Define scalable approaches for business reviews.
Included Health
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.