Included Health

• Design, develop, and evolve cloud infrastructure, driving improvements.
• Contribute to infrastructure initiatives such as containerization and data services.
• Help modernize and standardize platform patterns to simplify development.

• Proactively identify emerging consumer health trends and translate them into SEO and content strategy.
• Define opportunities and roadmap to drive organic AI/social growth based on data insights.
• Partner with Member Acquisition to own landing page optimization and improve member conversion rates.

• Answer a high volume of inbound calls and chats from members, providers, and vendors.
• Own the member's journey, including researching and resolving complex cases.
• Explain all available benefits and help members understand their healthcare options.

• Own the end-to-end process for client and prospect security questionnaires.
• Collaborate with internal stakeholders, managing timelines to ensure accurate responses.
• Develop and maintain a "Trust Center" to proactively address common security questions.

• Must be fully licensed in the state your reside in.
• Must be fully licensed independently for a minimum of 2 years.
• Must have been practicing individual therapy within the last year.

• Perform virtual remote counseling and psychotherapy.
• Determine and implement behavioral health treatment plans.
• Conduct monthly chart reviews as part of our peer review QA process.

• Partner with product managers to lead the technical planning of member experience improvements.
• Design systems that span multiple services to allow consistent, fast, clean data flow.
• Swiftly address any issues and invest in resolutions that improve the product's reliability going forward.

• Perform virtual remote counseling and psychotherapy.
• Determine and implement behavioral health treatment plans.
• Conduct monthly chart reviews as part of the peer review process.

• Execute and deliver a high volume of marketing collateral, primarily focusing on co-branded client assets derived from established design templates and style guides.
• Maintain complete accountability for all assigned production projects, ensuring files are delivered on-time, are pixel-perfect, and are 100% compliant with all pre-flight and technical specifications.
• Actively look for ways to streamline and improve production workflows, tools, and file management best practices to increase team efficiency.

• Build responsive email templates and modules using HTML, CSS, and Liquid for personalization and dynamic content.
• Configure and support email, SMS, push notifications, and direct mail assets across marketing channels.
• Set up and update journeys, automation paths, and triggered workflows in Salesforce Marketing Cloud.

• Perform virtual remote counseling and psychotherapy, including comprehensive mental health evaluations.
• Develop and implement behavioral health treatment plans and evaluate mental health assessments.
• Conduct monthly chart reviews as part of the peer QA process.

• Perform virtual remote counseling and psychotherapy.
• Determine and implement behavioral health treatment plans.
• Conduct monthly chart reviews as part of the peer review QA process.

• Perform virtual remote counseling and psychotherapy.
• Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.
• Conduct monthly chart reviews as part of our peer review QA process, as assigned.

• Design, implement, and automate security controls across our application stack and cloud environments.
• Proactively identify and remediate vulnerabilities, developing advanced security solutions across the SDLC through production.
• Build scalable automation using Python, Go, Terraform, and Tines to evolve toward a proactive defense model.

As an Operations Project Manager, you will work closely with member care leaders to research and resolve operational issues and will take on project management for medium/large-scale projects. The right candidate is curious, a quick-learner, can work both independently and as a part of a team, has a passion for solving problems, and is comfortable utilizing project management methodologies. An ideal candidate is dedicated to providing world-class customer service and has a drive to improve healthcare and health outcomes.