Included Health

As a Backend Software Engineer, you will join our growing Engineering team to help develop our internal suite of products. You will closely partner with our Product and Design along with Care and Clinical teams on application design, user experience, developer workflows, deployment strategies, and testing of the applications.

As an experienced product marketing leader, you will own the development of messaging, positioning, and go-to-market strategy/execution for Included Health’s Care Clinic — including virtual Primary Care, Urgent Care, Behavioral Health, and Specialty Care.

Provide care to patients of all ages across a wide range of conditions and maintain accurate and current patient records while working collaboratively with provider and support teams; experience in high-volume Urgent Care or Primary Care settings is needed to positively impact patients' lives and improve healthcare.

Design, build, and maintain backend systems and APIs that power member-facing and internal healthcare applications. Solve complex integration challenges across diverse and fragmented healthcare data sources. Contribute to product development by building features that improve user experience, efficiency, and outcomes. Ensure systems are reliable, performant, scalable, and maintainable. Collaborate with product managers, designers, and engineering peers to agree on technical direction and product goals.

Deliver virtual comprehensive care to patients of all ages across a wide range of conditions, while working closely with our provider and support teams. Must have at least 3 years experience in high-volume Urgent Care or Primary Care settings. Required to maintain current knowledge of clinical best practices and evidence-based care and provide cross-coverage for tasks.

Act as a trusted guide to help members navigate the complexities of their healthcare benefits by handling high-volume interactions and owning their healthcare journey from start to finish. Provide empathetic support by answering inbound calls and chats from members, providers, and vendors, ensuring every interaction is respectful, compassionate, and solutions-oriented. Assist members in resolving health plan-related questions, including claims and billing inquiries, prior authorizations, and benefits coverage explanations.

Join our growing team as a Senior Mobile Engineer, where you'll help build a fast, accessible, and intuitive mobile experience. You'll contribute to the implementation and launch of our mobile applications, partnering with Product and Design teams on application design, user experience, developer workflows, deployment strategies, and testing of the native mobile applications.

This role involves creating innovative solutions to make healthcare more accessible and desirable for Included Health members, and empowering internal teams to deliver high-quality, personalized, digital-first clinical care at scale. You'll collaborate closely with designers, product managers, and engineers, applying your skills across diverse problem areas.

Drive growth by ensuring solutions meet health plan prospects’ and clients’ business needs. Provide technical product expertise, develop deal strategy, create the tailored articulation of value, and identify and solution for gaps in client & member delivery model. Provide deal and market insights, shaping products and messaging. Deliver product demonstrations and tailor proposals.

We’re looking for a skilled and versatile Content Writer to join our Consumer Marketing Content & Creative Strategy team. This role plays a crucial part in executing day-to-day member communications that drive registrations, care visits, and ongoing engagement with our services.

Shape the future vision of Marketing Automation and its supporting platforms for Consumer Marketing as a Marketing Technology leader. Serve as a subject matter expert and strategist, shaping the roadmap, owning platform optimization, and driving customer engagement. Collaborate cross-functionally with Marketing, Engineering, Data Science, and Product teams to translate business goals into scalable technology solutions.

This role involves leading the execution of custom marketing solutions and collaborating with internal teams to develop scalable frameworks for client-specific communications. You will act as a primary liaison between Partner Marketing and Growth Marketing, ensuring client requests are efficiently met without disrupting core marketing priorities. You will own campaign execution and standardization, shifting from one-off requests to standardized, scalable packages.

The Website & SEO Marketing Associate will support the strategy and execution of digital experiences across company websites and client microsites to drive member engagement and brand visibility. This role provides hands-on support updating web content, running A/B tests, and executing on projects across SEO, CRO, UX, social SEO, and technical optimization. They play a crucial part within the Growth Marketing team.

You'll help ensure the accuracy and integrity of our revenue accounting. This remote position offers a significant opportunity to contribute to a scalable and efficient revenue function while mitigating risk. Develop, implement, and maintain revenue accounting policies, procedures, and internal controls, and support external audit requests and inquiries.

You will secure our enterprise, ensuring that every worker has the right access to the right resources, at the right time, and for the right reasons, overseeing the IAM strategies, policies, and systems that underpin the security and operational integrity of our entire technology landscape. You will nurture talent, promote a collaborative and growth-oriented team environment, and guide a team of experienced Systems Engineers towards achieving our goals.

This role is critical in helping us measure and optimize performance across campaigns, clients, and member journeys. You’ll collaborate closely with partner marketing, channel marketers, content strategists, and growth teams to surface insights, inform strategy, and help drive marketing effectiveness at scale. You’ll play a critical role in establishing attribution models, instrumenting marketing tracking, and building the infrastructure needed to evaluate multi-touch campaign performance across the funnel.

Provide compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, and develop and implement behavioral health treatment plans.

Deliver coordinated, family-centered virtual Care Management by phone that improves behavioral health outcomes for pediatric members; develop personalized, goal-oriented care plans in collaboration with families; and support members through behavioral health treatment plans.

Lead and implement the content strategy for consumer marketing, creating messaging frameworks, content plans, and journeys that boost engagement and deliver measurable marketing content results. Drive innovation, establish foundational content, and collaborate with cross-functional teams to develop content strategies that increase member engagement, while building a content strategy function.

As a Supervisor of Referral Support Advocacy, you will lead a team that provides amazing care, and produces better health outcomes for patients. You'll develop a team of highly engaged Referral Support Advocates and ensure a high quality patient experience within our service level agreements. You will lead your team through changes to ensure their ongoing success in the quickly evolving healthcare industry.

As a Staff Product Manager, you will set the product vision and strategy for how Included Health will use GenAI to deliver helpful and scalable patient experiences. You will define the roadmap, prioritization, and requirements for both existing and yet-to-be-developed products and features. The role involves working closely with cross-functional partners to ship products across the full product lifecycle.

As a Senior IT Systems Engineer, you'll contribute to the Digital Workplace Engineering team, designing, implementing, and managing identity systems. You'll collaborate with IT peers and teams like Operations, Cyber Security, and HR. You'll resolve IT issues, manage SaaS applications, and implement SSO integrations with Okta while enhancing the IaC landscape and automating workflows.