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Benefits Overview
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Open Positions
Deliver remote urgent care for all ages: evaluate, diagnose, treat, and document accurately. Collaborate with providers, order tests, request consults, and educate patients on acute and chronic conditions. Work evening, weekend, and holiday shifts while staying current on medical research.
Family Medicine
Urgent Care
Telemedicine
Patient Care
Manage all tasks related to customer billing, accounts receivable, and collections, while improving processes to support growth. Partner with Sales, Client Success, and Revenue Operations to operationalize billing requirements and resolve exceptions. Support month-end close, audits, and revenue close while ensuring accuracy and compliance with GAAP.
Excel
Accounts Receivable
Billing
ERP Systems
GAAP
Serve as the first point of contact for members across phone and messaging, helping them navigate the app and connect to the right services. Resolve routine virtual-care member issues within Tier 1 scope, documenting interactions clearly and escalating when necessary. Manage multiple workflows and systems to deliver a seamless, member-first experience.
Customer Service
Healthcare
Communication
Problem Solving
CRM Software
Manage complex technical accounting areas including equity, intangibles, leases, and fixed assets. Oversee monthly close, financial reporting, and intercompany transactions. Lead and develop a high-performing accounting team and drive process efficiencies.
Technical Accounting
CPA
Workday
Mergers & Acquisitions
Team Leadership
US
12w maternity
12w paternity
Manage a portfolio of complex enterprise clients, driving retention, upsell, and NPS targets while building trusted advisor relationships. Develop and execute client strategies, retention and upsell plans, and recurring business reviews to demonstrate value and ROI. Partner cross-functionally with marketing and internal teams to improve member engagement and mitigate churn risk.
Customer Success
Retention
Data Analysis
Executive Communication
Support Workday Financials and related finance applications, including financial management, procurement, reporting, and business processes. Partner with Finance stakeholders to translate business needs into configured solutions, reporting, and integrations. Provide production support, troubleshooting, testing, and documentation while staying current on Workday releases.
Reporting
Integration
Requirements Gathering
US
12w maternity
12w paternity
Identify, pursue, and close business with self-funded employers in assigned territory. Use a consultative approach to sell Included Health’s suite of products to enterprise customers (20,000+ employees). Build relationships with senior benefits and rewards leaders and their trusted advisors.
Enterprise Sales
Consultative Selling
Relationship Building
Sales Strategy
Answer inbound calls and chats with empathy, resolving core member issues like benefits coverage, cost-sharing, and provider searches. Take ownership of issues end-to-end, using established workflows and documenting interactions to ensure continuity of care. Meet quality and member satisfaction standards while navigating Included Health systems and maintaining member confidentiality.
Customer Service
Healthcare
Communication
CRM
Critical Thinking
Provide high-quality virtual primary care through video visits, managing a panel of patients across acute, chronic, and preventive needs. Collaborate with the Care and Case Management team to develop care plans and support successful outcomes, while maintaining patient satisfaction and quality metrics. Adhere to assigned schedules, including some evenings and weekends, and strictly follow HIPAA and security regulations.
Telehealth
Primary Care
HIPAA
Act as a primary HR contact and advisor to Care organization leaders, coaching on performance management and employee relations. Own performance management processes, including corrective action, performance improvement plans, and documentation. Provide expert guidance on complex people matters, ensuring legal compliance and consistent practices.
Performance Management
Employee Relations
HR Compliance
Coaching
Data Analysis