Senior Manager, Customer Success Management - Enterprise/EMEA

Leadership and People Management:

• Build, lead, and mentor a team of CSMs supporting Enterprise customers.
• Foster a collaborative, high-performance, and customer-centric culture.
• Provide coaching, performance management, and career development support.

Customer Management:

• Maintain visibility into adoption, health scores, and engagement metrics across the portfolio.
• Guide the team in identifying churn risks and expansion opportunities.
• Drive proactive outreach and intervention based on data insights.

Retention and Growth:

• Collaborate with Sales, Product, and Marketing to drive adoption and expansion.
• Support renewal strategies and improve retention outcomes across segments.
• Leverage data to contribute to accurate forecasting and pipeline visibility.