Remote Customer service Jobs • Client Success

As the Vice President of Customer Success, you will lead Wheel’s clients, representing healthcare and pharma brands, delivering millions of patient visits yearly. You will lead client implementation, solutions, and account management, advocating for clients and driving satisfaction from launch to retention and growth. Collaborate with cross-functional teams to ensure the delivery of Wheel’s promise to clients.

The Client Success Manager (CSM) will proactively engage clients and serve as a trusted advisor, leading to retention and strong product adoption, supporting clients in attaining their objectives using Aspire solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty, taking a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption and expansion of services.