Job Description
The Client Success Manager I (CSM I) is dedicated to ensuring our clients achieve their business goals through the effective use of Intelerad’s technology and services. By partnering closely with designated clients throughout their lifecycle, the CSM I will ensure an optimal client experience and maximize the value of our partnership. This role serves as the primary connection point to all internal resources, ensuring clients receive the highest level of service and support.
Responsibilities include fostering exceptional service delivery, maintaining relationships with key stakeholders, developing a deep understanding of Intelerad products and services, proactively addressing client needs, and monitoring client usage of products. The CSM I also coordinates with other departments to resolve escalated issues, leverages Intelerad Professional Services and Support teams, monitors compliance with license agreements, and stays up-to-date on technology trends.
About Intelerad
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one.