Client Success Manager II

Success in this role means empowering clients to achieve their business goals through Intelerad's medical imaging technology. The Client Success Manager II serves as a strategic partner to designated clients throughout their journey, developing deep understanding of their needs and applying Intelerad's solutions to drive adoption, growth, and measurable success. This role directly impacts client retention, expansion, and satisfaction by ensuring clients realize maximum value from their partnership with Intelerad.

Key Responsibilities Partner with assigned clients to ensure achievement of their business goals through exceptional service delivery, strong relationships, and demonstrated return on investment throughout the client lifecycle. Build and maintain strategic relationships with key stakeholders in client accounts by understanding and addressing their specific needs, educating them on products, driving adoption and utilization, and identifying expansion opportunities. Conduct strategic business reviews as needed. Coordinate with Sales and internal departments to support client retention, expansion, and issue resolution while meeting service level agreements and managing client expectations. Provide proactive and consistent communication with clients to ensure progress against objectives and keep clients notified of changes through regularly scheduled meetings. Develop comprehensive Client Account Plans based on deep understanding of Intelerad's products, assigned clients' health information technology needs, business models, client consumption and utilization metrics and workflows. Coordinate with other Intelerad departments as needed to ensure that escalated issues are resolved in a timely manner, meeting any SLA requirements and managing expectations with the client.