Serve as the operational partner behind a Lead Customer Success Rep managing a large book of 120+ staffer accounts.
Monitor account health, maintain reporting, track follow-ups, and support onboarding to ensure scalable customer success.
Identify risks early, keep account data accurate, and enable the Rep to focus on strategic client relationships.
Cloud Accountant Staffing is a staffing company that matches customer success professionals with growing books of accounts. They emphasize long-term careers, ownership, and continuous improvement in a remote-first culture.
Serve as the primary point of contact for China-based customers regarding product inquiries and operational concerns.
Guide new customers through the onboarding process and provide support leading up to and during go-live.
Assist customers in understanding and effectively using products, conduct training in Mandarin, and coordinate with internal teams.
A-CL provides product support and onboarding services for clients in China. The company focuses on customer success and product adoption, with a small to medium-sized team.
Manage day-to-day customer support communication primarily via email.
Communicate with healthcare professionals using medical terminology.
Support the Head of Product with administrative tasks and scheduling.
We are an innovative healthcare AI startup focused on improving patient care through technology. Our small, dynamic team is dedicated to providing fast and professional support to healthcare professionals.
Provide exceptional customer support via phone and email for Skylight's digital photo frames, troubleshooting issues and ensuring customer satisfaction.
Identify customer needs, build trust, and maintain sustainable relationships through open and interactive communication.
Handle complaints, escalate priority issues, and follow up to ensure resolution while meeting KPIs.
Frontier is a New York-based, fully-remote company that helps businesses build full-time, cross-functional teams abroad. We are a 150-person team with most of our members in India and the Philippines, and we pride ourselves on hiring the smartest people to match them with the best companies.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Process 60-80 insurance authorizations daily from insurance portals for patient referrals.
Verify authorization status and complete request forms for various insurance carriers.
Collaborate with the insurance team to maintain data integrity and communicate authorization status.
Our client is a leading ophthalmology clinic based in Texas with 17 locations and over 50 doctors. They are committed to employee fulfillment and career growth, guided by core values of integrity, respect, empathy, accountability, compassion, and honesty.
Own and execute mass guest outreach via email, SMS, and app push campaigns across events and VIP programs.
Draft copy, build, test, and QA campaigns while serving as the primary after-hours contact for urgent updates.
Monitor deliverability, track metrics, and streamline workflows to ensure flawless guest communications.
Frontier is a fully remote talent agency that helps companies build cross-functional teams abroad. It is a 150-person subsidiary of Fresh Prints, based in New York, with most team members in India and the Philippines.
Greet and communicate with patients warmly through virtual platforms, assisting with questions and check-in processes.
Manage administrative tasks including data entry, document preparation, and maintaining organized digital files.
Coordinate with team members to ensure timely follow-ups and support operational projects.
Evolve Physical Therapy provides physical therapy services to patients. The company is a growing healthcare organization focused on patient experience and operational efficiency.
Monitor team members' calls, emails, and other contacts to ensure adherence to quality and productivity standards.
Coach and develop agents to improve performance, resolve grievances, and prepare them for future leadership roles.
Coordinate with shift managers, HR, and workforce teams to manage schedules, attendance, and escalations.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company has more than 25,000 employees across 5 countries.