As a Customer Support Advocate at Ignition, you will be the primary point of contact for our clients, managing customer communications from the initial request to its resolution. You'll play a vital role in scaling our support function, maintaining knowledge base resources, enhancing processes, and collaborating closely with teams across the business. The role primarily supports the AMER timezone, requiring work between 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.
As a Guest Experience Specialist, you will build a personal connection with our guests through phone, email, and chat support to address a variety of needs. Your primary focus will be creating a 5-star guest experience through genuine care, efficient guest support, and problem resolution to enable customers to feel at home when they stay at a Kasa property.
Assist valued customers in resolving their inquiries and concerns as a Customer Service Representative. Interact with customers via email, online chat, and phone calls to address their inquiries and concerns. Provide prompt and accurate responses to all customer questions and ensure a positive customer experience.
We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses! Duties include ensuring customer enquiries are dealt with in a timely manner and maintaining a high level of customer satisfaction across all channels. You will also follow up on high risk orders and handle customer returns.
This is a full-time remote role requiring availability during 9:00 AM - 5:00 PM Eastern Time (Monday to Friday). The successful candidate will own and drive the family growth function, contacting prospective families to explain the benefits of the program and guiding them through the qualification process with empathy and tenacity. This role involves managing the family pipeline, exceeding growth goals, and refining expansion processes.
They are looking for a Customer Service Team Lead to manage the customer success team, currently consisting of two virtual assistants in the Philippines. This role requires a leader who can not only oversee daily operations but also drive process improvement and hold the team accountable. You will be responsible for ensuring customers receive outstanding support.
Product Specialists deliver world-class client support and respond to technical and non-technical customer queries. You will be assigned to triage support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.
As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This is a remote role in the Philippines.