We are seeking a Renewals Agent to support our Customer Success Managers in managing and reviewing customers’ annual agreements. This role involves administrative tasks, data management and collaboration with internal teams to ensure smooth renewal processes. Responsibilities include manage data, coordinate with Customer Success Managers and manage a ticket queue of customer queries.

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas. Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge. Take ownership of customer challenges, from initial troubleshooting to resolution.

- Responsible of daily Product Research - Management of all necessary communications with Amazon regarding Refunds and Open Cases - Inventory Management - Monitoring and Research of Competitors - Handling of suppliers and search for new products - Line of Business (LOB): General Virtual Assistance and Customer Service --- Focuses on Private Labeled Sellers --- Focuses on backend tasks (Product Listing using Flat file, Account Health, Customer Service, Inventory & Shipment, Reports Generation, Listing Optimization, Keywords Research) --- Sources overseas (i.e. China, Alibaba, DH Gate, AliExpress) --- Sells own brand/products --- Uses ads to promote listings --- Owns the product listings

Lead GearLaunch’s Customer Service team, ensuring world-class support for our users. This role is crucial in shaping and refining our support operations to meet the demands of a fast-growing e-commerce platform. You’ll be responsible for building and optimizing processes, driving performance, and leading a team that handles inquiries, escalations, and issue resolution.

Givebutter is looking for a Phone Support Specialist to support the fundraising efforts of a large and diverse group of NPOs. The primary responsibility of this role will be responding to inquiries from current users via phone, guiding them through their questions, and providing clear, friendly, and helpful support. This is a direct-hire, permanent, remote position.

As a Customer Success Specialist, you'll work with underserved accounts, building client relationships and identifying growth opportunities. The role requires strong communication and analytical skills to drive results and ensure client success by reaching out to customers, monitoring accounts, and driving portfolio revenue growth.

Provide timely and effective responses to customer inquiries and issues, gain a deep functional and technical understanding of various SaaS products, log and track customer issues in the ticketing system, collaborate with internal teams, and identify patterns in customer issues and proactively suggest process improvements.

Provide technical support to customers, resolving issues efficiently and effectively utilizing experience with Amazon selling to assist customers with platform-specific challenges. Identify, document, and track bugs, working closely with the development team to ensure timely resolution and deliver outstanding customer service.

TVP NYC is looking for a Senior Customer Support Specialist for Retail Operations to provide exceptional support for clients’ customers across multiple eCommerce brands, ensuring a smooth post-purchase experience and resolving inquiries efficiently.

The Guest Reservations Agent is essential to providing exceptional customer service, managing reservations, and supporting back-office operations. This role requires effective independent work, strong communication skills in a virtual setting, and the ability to ensure a seamless experience for both guests and internal teams. Familiarity with Breezeway is a must.