Represent clients through inbound and outbound communications, including pre-screening for clinical trials and triaging inquiries.
Accurately collect and document information in compliance with FDA regulations and company policies.
Communicate professionally with healthcare professionals, patients, and caregivers while explaining medical terminology.
Inizio Engage provides medical communications and patient support services for pharmaceutical and medical device clients. The company is committed to building a diverse and inclusive workplace and values authenticity.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Handle inbound customer support concerns via phone and email in a timely and professional manner.
Assist users with login and password related issues and support resident account concerns.
Document cases clearly in the ticketing platform and escalate complex issues when needed.
We develop a complex software platform used in residential communities. We are a growing company that values warm, human support and offers a remote work environment.
Handle inbound and outbound calls, emails, and chats with professionalism and accuracy.
Resolve customer concerns efficiently while maintaining high service quality.
Document all interactions and escalate issues proactively to supervisors.
Arvios provides customer service and operations support for businesses. They offer a remote work culture with leadership development programs and team engagement events.
Handle outbound calls for surveys, lead generation, event invitation, and sales.
Inbound calls to resolve customer queries or close leads.
Perform data entry and create reports using Microsoft Office and Google Drive.
Linkserve Solutions BPO Inc. provides call center and outsourcing services to US and Canadian clients. They are a growing company that offers permanent work-from-home opportunities and emphasize a passionate team culture.
Review and analyze provider applications and documentation to determine eligibility for the global provider network.
Verify credentials, licenses, and qualifications against country-specific requirements and company standards.
Maintain accurate provider records and collaborate with internal stakeholders on compliance.
ComPsych is the world's largest provider of mental health services and GuidanceResources® for life, serving over 163 million individuals across 200 countries. Over 40% of the Fortune 500 choose ComPsych for their mental health needs.
Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
Triage cases, define scopes of work, select service resources, and maintain accurate case pipelines in Salesforce.
Communicate with customers proactively, review partner quotes and invoices, and collaborate with internal teams to resolve blockers.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative software, financial products, and services for whole home electrification. We foster a promote-from-within culture with unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans, prioritizing people, planet, and profit.
Own a book of ~40-50 SMB accounts from kickoff through renewal, driving adoption and retention.
Lead customer onboarding end-to-end with a 30-day implementation timeline, configuring marketplace listings and integrations.
Serve as first responder for all inbound customer questions, triaging issues and facilitating renewals.
Suger helps revenue teams sell more effectively by simplifying workflows for buying and selling through cloud marketplaces. The company has ~300 customers, including enterprises like Snowflake and Workday, and a team of ~60 people with hubs in SF and Vancouver.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.