Remote Customer service Jobs • Philippines

As a member of our Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. The primary responsibilities of this role will be responding to inquiries from current and prospective users and donors by chat and email. If the thought of waking up every day and getting to “help people help people” excites you, we look forward to hearing from you.

The Family Care Associate leads and supports families throughout their entire care journey—from onboarding to ongoing engagement. This role ensures families feel confident, informed, and cared for at every step. Act as a trusted partner and advocate, guiding caregivers through onboarding, training, and Medicaid certification while maintaining compliance and accurate documentation.

As the first point of contact for our med spa, you will handle inbound calls, online leads, DM/text inquiries, and appointment bookings across three locations. Ensuring fast responses, accurate scheduling, and a great client experience, you’ll also collect deposits and keep owners updated via simple KPI reports.

As an Escalation Specialist, you will handle requests for escalation of Technical Support cases, ensuring timely and effective resolution through collaboration with various teams. Customer meetings will be arranged to address concerns and offer solutions to restore satisfaction, with resolutions shared with Client Success Managers to aid customer retention.

The Worker Operations team owns every part of the worker journey, keeping our marketplace reliable, high-performing, and built on trust. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. If you’re driven, sharp, and not afraid to grow from the ground up, we want you.

As a Worker Operations Team Lead, you'll coach your team to provide exceptional customer experience. You will monitor agent performance, provide feedback, and identify performance issues. You will also handle customer escalations and become a product expert to coach agents effectively, ensuring the customer experience remains the focal point.

Support merchants in their onboarding journey—ensuring they activate successfully, understand our products, and are able to accept payments across HitPay’s supported channels. The ideal candidate is customer-focused, detail-oriented, and confident in guiding merchants through product and payment activation.

The Customer Service Representative will provide memorable service to the company's growing customer base in a dynamic business environment. The role involves servicing subscription-based customers, answering inquiries via calls, emails, and chats, and maintaining the customer database. Comfort with graveyard shifts and previous customer service experience are considered assets.

We are looking for a highly motivated Virtual Assistant (VA) who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools, and demonstrate initiative in solving problems and improving processes. This role begins as a 2-month contract with the opportunity to transition into a longer-term engagement on a month-to-month basis.