Customer Success Specialist

As a Customer Success Specialist at Tsunami Express, you'll be on the front lines, helping customers navigate memberships, manage accounts, answer inquiries, and ensure they feel valued. You will provide exceptional customer service via phone, email, and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback. You will execute established playbooks to resolve customer issues efficiently and effectively, while assisting in documenting and improving processes that already exist. Work cross-functionally with operations and growth team members to resolve customer questions and issues, identify patterns of customer pain points, refine support processes, and improve the customer experience. You'll document and track key learnings, ongoing issues, and share insights with other teams to improve visibility. Also, you'll assist with account updates, data management, and the analysis of customer support trends.