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Benefits Overview
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Open Positions
Develop accurate, production-ready sewing patterns based on technical specifications, measurements, and approved samples. Collaborate with internal teams and manufacturers to troubleshoot pattern, fit, and construction issues during sampling and production. Maintain accurate pattern files, revisions, and technical documentation to ensure manufacturers work with the correct versions.
Digitize embroidery files for vendors, delivering .DST files on all embroidery orders timely. Answer embroidery-related and logistical questions, providing real-time feedback to other teams. Optimize embroidery documentation and organize data in Excel/Sheets for all teams.
MS Excel
Google Sheets
English
Lead the Licensing team, owning daily operations and long-term improvements while managing relationships with university and Greek licensors. Modernize licensing workflows by automating manual processes, rolling out AI-powered tools, and streamlining royalty reporting and RFP submissions. Collaborate with Tech, Product, Sales, and Design to drive key initiatives and coach the team through clear SOPs and direct feedback.
Operations
Licensing
Project Management
Process Automation
Relationship Building
Lead and develop a customer service team, setting performance expectations and conducting regular coaching and reviews. Oversee daily operations, monitor KPIs such as CSAT and resolution time, and drive process improvements. Collaborate with cross-functional teams to resolve issues and enhance the overall customer experience.
Leadership
Customer Service
KPI Management
Coaching
CRM Tools