Foxelli Group

We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.

Your job is to support day-to-day brand operations and help bring product and marketing ideas to life. This is a doer role focused on execution and learning fast. You'll work closely with the Brand Manager and other team members to ensure things are running smoothly and customers are happy.

Own the end-to-end curation, sourcing, and optimization of our subscription box offering. You will play a pivotal role in driving retention, elevating customer experience, and ensuring that every box delivers tangible value. This role involves product buying, customer insight & feedback, and experience and retention optimization.

You’ll create small-scale sewing projects that look great and are actually doable, including totes, pouches, home décor, and wearable accessories, and break down the process into clear instructions for every skill level. You're comfortable writing patterns for all three difficulty levels – beginner, intermediate, and advanced.

Create original, easy-to-follow knitting patterns for monthly boxes, tailored to various skill levels. Design creative knitting projects that are fun, giftable, and manageable. Write clear, step-by-step instructions, include necessary details, and take detailed photographs for visual guides. Ensure patterns are formatted cleanly and meet deadlines.

As a Customer Support & Sales Agent, be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. Conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer. This is a full-time role with a fixed schedule of 10:00 AM – 6:00 PM Eastern European Time, including a 1-hour break, which may include weekends.

This is not your standard support role. As a Customer Support & Sales Agent, you’ll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer.

Looking for a creative and detail-oriented Knitting & Crocheting Specialist to join the team remotely. The position involves designing and developing original knitting and crocheting patterns for all skill levels, filming the process for step-by-step video tutorials, and writing clear, beginner-friendly pattern instructions. The role requires advanced skills in both knitting and crocheting, the ability to create and follow patterns, and comfort filming and photographing work.