Customer Support & Sales Agent

This is not your standard support role. At Foxelli, we expect our support team to connect, listen, solve, and sell with empathy. As a Customer Support & Sales Agent, you’ll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer. Deliver friendly and solution-oriented support via phone, chat, and email. Conduct structured phone interviews with potential customers to assess needs and recommend products. Drive upsells by identifying value-aligned opportunities. Resolve customer issues with calmness, care, and follow-through. Record feedback and flag trends to help the team improve our services. Maintain a professional tone that reflects our brand values across all communication channels. Collaborate cross-functionally to ensure a smooth customer journey from start to finish.