Provide omnichannel customer support via Zendesk for an Ecommerce platform, using admin tools to review order status and user accounts, resolving customer issues and assisting with account problems in a fast-paced environment. The role involves a 20-hour weekly commitment, and requires comfort with taking initiative and mastery of the written word.

You will be at the forefront of managing member accounts, ensuring timely payments, and maintaining accurate financial records, driving collections through outbound calls, addressing past-due payments, and offering personalized payment plans. You'll meet daily revenue goals while providing exceptional support to members, ensuring their payment challenges are addressed efficiently and effectively.