The Warranty Coordinator is responsible for coordinating all aspects of warranty for European markets. The core function is to provide retailers with support to ensure customers’ vehicles are repaired in line with the company's warranty compliance and procedures. The role involves supporting retailers on warranty questions and reimbursement queries, creating warranty content, and performing retailer round tables.
Supporting customers by phone and in writing. Providing knowledgeable guidance to customers. Handling service-oriented complaint and claims management.
Serve as the point person for designated HHAeXchange clients, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed, focusing on retaining and growing customer relationships, and measuring key metrics to evaluate client success and business impact.
The Account Manager will proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values. This position is remote in Ontario, Canada and requires effective client relationship management, identifying client issues, and coordinating with internal departments to provide solutions. The Account Manager will also work cross-functionally to execute client strategies and conduct periodic account reviews.
Comply is seeking a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and elevate our highly-rated customer support services. You will act as a liaison between Technical Support and Product Teams, advocating for client needs, managing client account activation implementations to meet deadlines, and gather customer feedback to improve processes. The candidate must have a "How Can I Help" mindset.
As a Quality Coach you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders. Monitors calls and tickets and provides timely feedback and coaching to Techs. Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.
The Service Advisor serves as the primary liaison between customers, the field maintenance team, and internal field support operations. Reporting to the Maintenance Manager, this role is responsible for coordinating maintenance requests, scheduling field service appointments, and ensuring high-quality service delivery. The Service Advisor provides clear communication, accurate documentation, and proactive support to both customers and technicians.
Attend to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. Liaise with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. Maintain a working knowledge of company products to effectively communicate with customers.
The Strategic Account Coordinator serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s). Serves as the primary point of contact for mid to large-size clients, focusing on the execution of client programs in order to achieve the objectives of the service agreement in compliance with client expectations, company policies, quality, and profit requirements.
The primary role of the CSR will be to create sales opportunities for the Retail Sales team. This will be accomplished by answering inbound calls to Longbridge Financial from customers wanting to obtain information about the reverse mortgage program and by initiating outbound calls to potential customers. The agent should be prepared to make 100+ dials per day.