In this crucial role, you'll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support. In addition, you will be supporting Envoy’s Foreign Nationals while giving excellent service and resolution to inquiries.
Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre. Motivated individuals will take up challenges and are team oriented in a fast-paced environment. The candidate will assist policy owners and agents with incoming calls pertaining to their life insurance policies/ products, like questions regarding premium, billing related, customer website access, client changes.
As a Client Relationship Coordinator, you will be a key point of contact for our clients—building trust, resolving issues, and driving long-term satisfaction. You'll act as both a problem solver and a strategic partner—helping clients navigate their revenue cycle challenges while collaborating with internal teams to deliver tailored solutions. With a proactive approach to client care, you’ll safeguard accounts, promote retention, and contribute to successful client relationships.
Deliver exceptional service and solutions to customers through inbound calls and chat. Work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Handle customer calls of varying types effectively and efficiently. Leverage strong communication and active listening skills to resolve issues.
Plays a crucial role in managing client accounts and providing exceptional customer service. Working closely with the account manager, the responsibilities will include processing endorsements, handling client inquiries, managing cancellations, addressing return mail, and responding to underwriter memos. A key focus of the role will be to collaborate with the account manager in nurturing client and agency relationships.
Take our highly rated customer support team to the next level! You will be responsible for supporting and mentoring the team by managing schedules, monitoring team performance, and taking the lead on technical issues or client escalations. Help identify and develop the teams’ strengths to set them up for success to excel within the organization. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues.
The Revenue Specialist, Denials serves as the point of contact between major client contacts and the denial appeal process with the relevant payer. Responsible for the first denial audit and actions to fix outstanding claims. This position entails handling patient health information (PHI) while upholding strict privacy and security standards concerning confidential and proprietary data.
The OpEx Readiness Coach provides QAD Redzone customers with coaching and implementation guidance, giving customers the first impression of QAD Redzone training, testing and configuration. This role is critical to customer and QAD Redzone success during the first 8 weeks of implementation. Responsibilities include conducting onsite visits, performing initial software training, and configuring QAD Redzone software.