Serve as the primary point of contact for inbound customer inquiries.
Diagnose and resolve basic software and hardware issues.
Monitor customer health signals and flag at-risk accounts.
SoundMachine is a global music and technology company that delivers licensed background music solutions to businesses worldwide. With offices in Los Angeles and Madrid, they support thousands of locations across retail, hospitality, fitness, and commercial environments.
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and their vision is to accelerate the upgrade of copper to fiber optic technologies.
Provide positive and professional technical support to Canon customers via phone.
Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
Promptly identify, research, and resolve customer inquiries using all available software and network tools.
Canon Information Technology Services, Inc. strives to provide exceptional technical support. Their team is energetic and diverse, offering growth and career development opportunities.
Advise and enroll applicants into programs beneficial to their career objectives.
Build relationships with prospective students through phone and email communications.
Maintain a strong understanding of programs, enrollment processes, and requirements.
West Coast University educates students seeking healthcare careers and guides them through their transformational journey from student to caregiver. Their associates share a deep commitment to teamwork, collegiality, transparency, and a student-centric approach, creating a solution-oriented culture that supports professional growth.
Route issue reports and change requests through help-desk systems.
Ensure email requests are entered into the help-desk system and routed properly.
Communicate with customers to gather details to fully define issues.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. They secure employees and AI agents, pioneering a new era of security with AI-powered and market-leading solutions.
Develop and analyze workflows for new client launches and existing program optimization.
Ensure business rules reflect customer’s needs and align with system functionality.
Communicate with customers and internal stakeholders.
CareTria helps clients with healthcare and pharmacy benefits. They value your passion and actions, seeking contributors to their team focused on client satisfaction.
Provide prompt and successful resolution of support queries across multiple channels.
Manage escalations and interface directly with enterprise customers.
Maintain high levels of customer satisfaction (CSAT).
Espresa delivers a global and all-in-one experience for HR, people teams, and employees through its personal benefits platform. With a focus on Lifestyle Spending Accounts (LSAs) and a suite of wellbeing, recognition, and community solutions, Espresa empowers Great Places to Work®; they make heroes out of HR teams.
Together with the support team, act as the interface between customers and chauffeurs
Ensure high-quality standards are met and that every customer is safely transported from point A to B
Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
SIXT is a leading mobility service provider worldwide, with revenues of 4.00 billion euros and approximately 9,000 employees worldwide. Their ONE mobility platform brings together SIXT rent (vehicle rental), SIXT share (vehicle lending), SIXT ride (taxi and chauffeur services) and SIXT+ (vehicle subscription), giving customers access to a fleet of 350,000 vehicles, the services of 4,000 cooperation partners and around 5 million drivers worldwide.
Manage the end-to-end onboarding process for new credit card applications, ensuring a smooth and efficient experience.
Answer support calls and emails from clients, addressing their inquiries and concerns related to the onboarding process.
Continuously improve onboarding systems and processes, identifying areas for optimization and implementing solutions to enhance efficiency and customer satisfaction.
DentalXChange is committed to creating an inclusive environment for all associates and celebrates diversity. They understand the importance of privacy and take seriously the need to protect job applicants’ personal information.
Provide compassionate support and expert guidance to Medicaid recipients.
Address inquiries and resolve issues to impact the health and satisfaction of clients.
Join a dynamic team dedicated to making a difference in the lives of underserved communities.
Avesis has been providing essential ancillary benefit solutions since 1978. Today, their programs cover more than 8.5 million members throughout the country. They strive for excellence in all that they do and their benchmark performance in terms of member satisfaction and client retention underscores this singular focus.