Respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues. Resolve issues with a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. Interactions and resolutions are documented in easy-to-use applications.
Serve members through effective communication, troubleshooting, proactive learning, and member advocacy over the phone. Maintain high service level standards by meeting or exceeding all service level metrics. Demonstrate empathy and expertise in product and services to determine needs. Contribute to STCU's culture and strategic vision and consistently focus on personal development.
Take the lead in researching vehicle values and negotiating total loss settlements accurately, efficiently and with excellent customer service. Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations. Confirms title status and identifies irregularities.
SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany — remotely from anywhere in Spain. As the first point of contact in breakdown situations, you’ll provide fast, reliable support by phone and email, working closely with our Rostock team. If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic, modern company — we’d love to hear from you!
Coordinate production of client materials, or related services and maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process. Engage customers to gather job requirements and translate them into detailed manufacturing/kitting instructions and shipping/postal instructions. Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
Our FRB Program is looking for an Incident Communications Management Coordinator. The qualified candidate will join a diverse and high performing team. This position is 100% remote with On Call responsibilities managing incidents. An Incident Manager needs to possess strong problem solving, analytical and time management skills.
As a Customer Success Specialist, serve as the primary contact for a portfolio of B2B clients after they go live with our Learning Management System (LMS). Support training administrators by guiding them through onboarding, product usage, and best practices to help our clients feel confident, supported, and successful.