The Guest Reservations Agent is essential to providing exceptional customer service, managing reservations, and supporting back-office operations. This role requires effective independent work, strong communication skills in a virtual setting, and the ability to ensure a seamless experience for both guests and internal teams. Familiarity with Breezeway is a must.

This position is pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations. The ideal candidate will excel in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams.

As the primary contact for guests, delivering exceptional customer service is key in this role. Responsibilities include managing guest communications, handling reservation processes, and providing back-office support such as coordinating with cleaning and maintenance departments. The role requires strong organizational skills, attention to detail, and the ability to learn new software quickly.