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Responsibilities:
- Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
- Assisting and ensuring effective guest challenge resolution.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.
Qualifications:
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
The Lodge at Primland, Auberge Collection
Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge.