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Responsibilities:
- Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
Qualifications:
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Ability to create professional business letter correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
Auberge Collection
The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. This charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home with 72 cottage-style guest rooms and suites.