Source Job

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Assisting and ensuring effective guest challenge resolution.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge.

• Input guest contact information accurately.
• Respond to guests’ inquiries regarding room reservations and pricing.
• Upsell services and offerings, ensuring guests are fully educated.

White Barn Inn, Auberge Collection has been a local landmark for over 150 years, known for New England hospitality and attention to detail. The 28-room property offers luxury, waterfront cottages, an outdoor infinity pool, an award-winning spa, and fine dining.

• Responsible for ensuring a superior guest first impression of our unique resorts.
• Creating a genuine, informative, and personalized guest resort reservations experience.
• Maintaining complete knowledge of the resort and other information.

Mauna Lani, located on the Kohala Coast of Hawaii, is a resort that defines a new era of experiential luxury. It offers guest rooms, suites, private residences, oceanfront dining, pools, a spa, and ocean sports programs for transformational experiences.

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities, pricing, and availability.
• Respond promptly and professionally to client inquiries via phone, email, or online chat.

They are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. They are committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.