Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
Assisting and ensuring effective guest challenge resolution.
Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge.
Responding to guests’ inquiries regarding room reservations, availability, and general questions.
Assisting and ensuring effective guest challenge resolution.
Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. This charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home with 72 cottage-style guest rooms and suites.
Respond to guests’ inquiries regarding room reservations and pricing.
Upsell services and offerings, ensuring guests are fully educated.
White Barn Inn, Auberge Collection has been a local landmark for over 150 years, known for New England hospitality and attention to detail. The 28-room property offers luxury, waterfront cottages, an outdoor infinity pool, an award-winning spa, and fine dining.
Meet and exceed revenue production goals for weddings, social events, and group room blocks.
Actively prospect new business while maintaining a robust pipeline of destination clientele.
Sell comprehensive destination packages that include guest accommodations, resort venues, catering, and curated experiences.
Omni Hotels & Resorts is breaking ground on Omni Pontoque Resort at Punta de Mita, the brand’s first luxury resort in Mexico. They create elevated places and spaces that are inspired by a destination.